Care Co-Ordinators

Social prescribing is an approach that connects people to activities, groups, and services in their community to meet the practical, social and emotional needs that affect their health and wellbeing.

Our Social Prescribers know everything that is going on locally to support patients. They can support with non-medical issues such as housing, benefits and debt advice, and can help patients to connect with local social and community support groups which all contribute to patients' health and wellbeing. 

You can self refer here Social Prescribing Referral – Viaduct Care 

Staff Members :

Rodney Jones

Our Patient Experience Coordinator supports practices to acknowledge, investigate, and respond to patient complaints and concerns, and to report complaints in accordance with NHS guidance. 

They manage the practices and PCN website and facebook pages, and is instrumental in establishing and organising the Patient Participation Groups for the PCN and individual groups across the practices. She also facilitates practice Digital Drop in mornings to support patients with online services. 

Sasha also supports practices in contacting patients who do not attend (DNA) their appointments and need a reminder, those who attend the practices very reguarly and may benefit from additional support, and more elderly patients who have not attended for over 3 years to check they are looking after their health. 

Staff Member:

Sasha Wragg

• Coordinating patient care: Helping to organise appointments, follow-ups and care arrangements to support patients with their individual needs.
• Supporting clinical staff: Assisting the clinical team with care coordination and administrative tasks, helping them to focus on delivering high-quality patient care.
• Connecting services: Liaising with other healthcare professionals, community services and support organisations to ensure patients receive joined-up care.
• Supporting vulnerable patients: Helping identify patients who may benefit from additional support and ensuring appropriate services are involved.
• Improving communication: Helping ensure that relevant information is shared between patients, healthcare professionals and partner organisations.
• Promoting personalised care: Supporting patients to understand their care options and access the services best suited to their needs.

Staff Member:

Jemma Pinchin